Privacy Policy
Last Updated: January 15, 2025
At Kreko Praze, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our investment monitoring platform and related services.
We're based in Canada and follow all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). But honestly, we'd protect your data carefully even if the law didn't require it—it's just the right thing to do.
Questions about your data?
Email us at [email protected]
Call +1 613 432 4042
Write to 920 36 St NE #109, Calgary, AB T2A 6L8, Canada
What Information We Collect
We collect different types of information depending on how you interact with our platform. Some you give us directly, and some we gather automatically as you use our services.
Information You Provide Directly
When you create an account or use our services, you might share:
- Your name, email address, and phone number
- Account credentials and security questions
- Investment portfolio details and financial goals
- Payment information for subscription services
- Communication preferences and feedback
- Identity verification documents when required
Information We Collect Automatically
Our systems gather certain data to keep things running smoothly and securely:
- Device information like IP address, browser type, and operating system
- Usage patterns including features you access and time spent on platform
- Technical data about how our platform performs on your device
- Cookies and similar tracking technologies for functionality
- Location data based on IP address (not precise GPS tracking)
Third-Party Connections
If you connect your investment accounts through third-party services, we receive limited data necessary for monitoring—never your actual login credentials.
Marketing Data
We track how you interact with our marketing emails and educational content, but only if you've opted in to receive these communications.
How We Use Your Information
We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our services.
Core Service Delivery
Most importantly, we use your information to operate the platform you signed up for. This means tracking your investments, generating reports, sending alerts about portfolio changes, and maintaining your account security.
Communication and Support
We'll use your contact information to respond to your questions, send important updates about our services, and notify you of changes that might affect your account. If you've opted in, we'll also send educational content and tips about investment monitoring.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, credentials | Contract performance |
| Investment Monitoring | Portfolio data, preferences | Contract performance |
| Customer Support | Contact info, usage history | Contract performance |
| Security & Fraud Prevention | Device info, IP address, activity logs | Legitimate interest |
| Marketing Communications | Email, preferences, engagement | Consent |
| Platform Improvement | Usage patterns, feedback | Legitimate interest |
Product Development and Research
We analyze usage patterns to understand what features work well and where we can improve. This data is typically aggregated and anonymized—we're looking at trends, not individual behavior.
Sharing Your Information
We're not in the business of selling your personal data. Period. But we do share information with certain trusted partners who help us operate our services.
Service Providers
We work with companies that handle specific functions like payment processing, data hosting, email delivery, and customer support tools. These providers only access the information necessary to perform their specific tasks and are contractually obligated to protect your data.
Financial Data Connections
When you link investment accounts, we use secure third-party services that specialize in financial data aggregation. These connections are encrypted and follow banking-level security standards.
Legal Requirements: We may disclose information if required by Canadian law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.
Business Transfers: If Kreko Praze is acquired or merged with another company, your information may transfer to the new entity. You'll be notified of any such change.
With Your Permission
Sometimes we might want to share information for reasons not covered above—like partnering with a financial education platform. We'll always ask for your explicit consent first.
Data Security Measures
Financial data demands serious security. We've built multiple layers of protection to keep your information safe from unauthorized access, disclosure, or loss.
Encryption
All data transmission uses TLS 1.3 encryption. Sensitive data is encrypted at rest using AES-256 standards.
Access Controls
Strict authentication requirements and role-based access ensure only authorized personnel can view your data.
Monitoring
Continuous security monitoring detects and responds to potential threats or unusual activity patterns.
Your Role in Security
We handle security on our end, but you play an important part too. Use strong, unique passwords. Enable two-factor authentication if available. Don't share your login credentials, and be cautious of phishing attempts pretending to be from Kreko Praze.
If you suspect any security issue with your account, contact us immediately at [email protected]. We take every report seriously and investigate promptly.
Your Privacy Rights
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a commonly used electronic format within 30 days.
Correct Inaccuracies
Found outdated or incorrect information? Let us know and we'll update it promptly. Many details can be changed directly in your account settings.
Delete Your Data
Request deletion of your personal information at any time. Some data may need to be retained for legal or accounting purposes, but we'll remove everything else.
Restrict Processing
You can limit how we use your information in certain circumstances, like if you're disputing the accuracy of data or questioning its legal basis.
Data Portability
Request your data in a structured, machine-readable format to transfer to another service. We'll provide it in JSON or CSV format.
Withdraw Consent
For processing based on consent (like marketing emails), you can withdraw that consent anytime. It won't affect processing that occurred before withdrawal.
Data Retention
We don't keep your information forever. How long we retain data depends on why we collected it and whether we're legally required to keep it.
Active Accounts
While your account is active, we maintain all necessary data to provide our services. This includes your profile, portfolio information, transaction history, and usage data.
Closed Accounts
After you close your account, we'll delete most personal information within 90 days. Some records may be retained longer for legitimate business purposes like:
- Financial records kept for seven years per Canadian tax regulations
- Customer support records for quality assurance and dispute resolution
- Security logs for fraud prevention and investigation
- Aggregated, anonymized data used for analytics and research
Once retention periods expire, we securely delete or anonymize the data so it can no longer identify you.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These are small files stored on your device that help our platform function properly and improve your experience.
Essential Cookies
These cookies are necessary for basic platform functionality—things like keeping you logged in, remembering your language preference, and maintaining security. You can't fully disable these and still use our services.
Analytics Cookies
We use analytics tools to understand how people use our platform. This helps us identify problems and improve features. The data is aggregated and doesn't identify you personally.
Your Cookie Choices
Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how our platform works. We also provide cookie preference controls in your account settings.
International Data Transfers
Our primary servers are located in Canada, and we process most data within Canadian borders. However, some service providers we use may process data in other countries.
When data is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms. Your information receives the same level of protection regardless of where it's processed.
Children's Privacy
Kreko Praze is not intended for use by anyone under 18 years old. We don't knowingly collect personal information from children. If we learn we've inadvertently gathered data from a minor, we'll delete it promptly.
If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.
The "Last Updated" date at the top shows when the most recent changes took effect. Continued use of our services after changes means you accept the updated policy.
For major changes that affect how we use your personal information, we might seek your explicit consent before the new terms take effect.
Canadian Privacy Law Compliance
As a Canadian company, we comply with PIPEDA and applicable provincial privacy laws. This means adhering to principles like obtaining meaningful consent, limiting collection to necessary data, and providing transparency about our practices.
Privacy Commissioner Contact
If you have concerns about how we handle your personal information and aren't satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.